Customer Technical Support
AggreGate drives the mission-critical infrastructure of your business. 24/7 service availability means maximum profit, and conversely, service interruption leads to financial losses and customer dissatisfaction. That's why the goal of our technical support team is to solve your problem right here and right now.
Note: The documentation, forum and other self-service technical support resources are available here.
Though technical support is not free, you get its constant availability in exchange. We use a professional customer support system to prevent delays in processing requests.
Our support engineers are real people, just like you. We don't believe you can enjoy dealing with a huge, faceless corporation. Our engineers sign their emails with their real names, not an anonymous alias, such as "Support-17".
Our hourly-based professional service packages include:
| System design consulting | Performance and security auditing |
| Video conference support with screen sharing sessions | Elimination of accidents caused by improper customer actions |
| Guided deployment and administration of the system | Localization of accidents caused by hardware and third-party software failures |
| Remote system upgrades | Migration of the system installation to other hardware platforms and database servers |
| System setup and administration | Custom development (drivers, plugins, widgets, reports, etc.) |
| Personalized training sessions |
Obtaining New Releases and Update Packages
AggreGate is evolving rapidly, and new features are constantly added to the system. Our development team constantly analyzes current customer needs and requests in order to add support for the required features in advance.
In addition, one of the important aspects is system security: if vulnerabilities are discovered, we quickly release updates that fix them.
